Last Updated: 10 September 2026

1. Introduction

This Shipping & Delivery Policy explains how Hello Vastu processes and delivers physical products purchased through the Hello Vastu website.

This policy applies to remedies, herbal products, Vastu and Astrology products, and other physical products offered through the Hello Vastu website, whether fulfilled directly by Hello Vastu or through a third-party manufacturer, supplier, fulfilment provider, logistics provider or other service provider.

2. Order Processing

Orders are generally processed after successful confirmation of payment.

Processing time may vary depending on the product, availability, preparation requirements, packaging, seasonal considerations and other factors applicable to the particular order.

Certain products may require additional preparation time, particularly seasonal, festival, annual, astrological, special or limited-edition products.

Where an estimated processing or dispatch timeframe is provided on the product page or at checkout, that information will apply to the particular order.

3. Product Availability

All products are subject to availability.

Where a product becomes unavailable after an order has been placed, Hello Vastu may contact the customer regarding available options, which may include waiting for availability, an alternative product where appropriate, or cancellation and refund where applicable.

4. Shipping and Delivery

Physical products will be shipped to the delivery address provided by the customer at the time of purchase.

Delivery timelines may vary depending on:

• Product availability and processing time
• Delivery location
• Shipping method
• Logistics or courier service
• Seasonal demand
• Festivals and public holidays
• Weather or other circumstances affecting transportation
• Circumstances beyond the reasonable control of Hello Vastu

Any delivery estimate provided on the website is an estimated timeframe and not an unconditional guarantee, unless expressly stated otherwise.

5. Shipping Charges

Applicable shipping charges, if any, will be displayed at the time of purchase or checkout.

Shipping charges may vary depending on the product, order value, delivery location, package size, weight and applicable shipping arrangements.

Where free shipping or promotional shipping is offered, the applicable terms will be displayed at the time of purchase.

6. Delivery Locations

Hello Vastu may deliver physical products to locations within India that are serviceable through its available logistics and delivery partners.

Availability of delivery to a particular location may depend on the serviceability of the delivery address and the applicable logistics provider.

If a particular location is not serviceable, Hello Vastu may contact the customer regarding available options.

International delivery, where offered, will be subject to the applicable product, destination, customs, duties, taxes and other requirements.

7. Delivery Address and Contact Information

Customers are responsible for providing a complete and accurate delivery address and contact information, including:

• Name of recipient
• House/building number
• Street/locality
• City
• State
• PIN code
• Valid contact number
• Any other information reasonably required for delivery

Hello Vastu will not ordinarily be responsible for delays, failed delivery or additional delivery costs resulting from incorrect, incomplete or inaccurate information provided by the customer.

Where an order is returned to Hello Vastu because of an incorrect or incomplete address, refusal to accept delivery or repeated unsuccessful delivery attempts attributable to the customer, additional shipping or re-delivery charges may apply where permitted by law.

8. Shipment Tracking

Where tracking information is available, the customer may receive shipment or tracking details through the contact information provided at the time of purchase.

Tracking information is provided by the applicable logistics provider and may take some time to become active after dispatch.

9. Delayed or Undelivered Orders

If a shipment is delayed beyond the estimated delivery timeframe, or an order appears to have been lost or undelivered, the customer may contact Hello Vastu with the order details.

Hello Vastu may coordinate with the applicable logistics or delivery provider to determine the status of the shipment and assist in resolving the issue.

Nothing in this policy is intended to limit any rights or remedies available to a customer under applicable law in relation to delayed, undelivered or otherwise non-conforming products.

10. Damaged, Defective or Incorrect Products

Customers are encouraged to inspect the package and product promptly after delivery.

If a product is received:

• Damaged
• Defective
• Incorrect
• Incomplete
• Spurious
• Materially different from what was ordered or represented

the customer should contact Hello Vastu with the order details and, where appropriate, photographs or other supporting information.

The matter will be reviewed and an appropriate resolution, which may include replacement, refund or another remedy, will be provided where applicable.

For further details, please refer to the Cancellation & Refund Policy.

11. Natural Product Variations

Herbal and other products made from natural ingredients may naturally vary in colour, appearance, texture, consistency, aroma and taste from batch to batch.

Such variations may occur due to the natural characteristics of the ingredients, seasonal variations, sourcing and processing, and do not necessarily indicate that the product is defective or unsuitable.

Minor natural variations in these characteristics will not ordinarily constitute grounds for a delivery-related complaint, return or refund where the product otherwise corresponds to its description and applicable quality and safety requirements.

12. Seasonal, Astrological and Special Editions

Certain Hello Vastu products may be offered as seasonal, festival, annual, astrological, special or limited editions.

The product itself, including its design, artwork, colours, symbols, materials, composition, configuration, included components or other features, as well as its packaging and presentation, may vary between editions or from the product shown on the website.

Such variations may be based on the astrological period, planetary positions, season, festival, occasion, annual edition or other product-specific considerations.

Where a particular edition is purchased, the product description and edition information provided at the time of purchase will apply to that order.

13. Delivery Through Third-Party Providers

Hello Vastu may use third-party manufacturers, suppliers, fulfilment providers, courier companies, logistics providers or other service providers in connection with the preparation and delivery of products.

The use of such third-party providers does not change the customer's purchase relationship with Hello Vastu.

Delivery may occasionally be affected by circumstances outside Hello Vastu's direct control. Hello Vastu will make reasonable efforts to assist customers in addressing delivery-related issues.

14. Force Majeure and Circumstances Beyond Control

Hello Vastu will not be responsible for delivery delays caused by circumstances beyond its reasonable control, including natural disasters, extreme weather, strikes, transportation disruptions, government restrictions, civil disturbances, public emergencies, unforeseen logistics disruptions or other similar circumstances.

Where such circumstances occur, Hello Vastu will make reasonable efforts to assist with the delivery or provide appropriate information regarding the affected order.

15. Cancellation Before Dispatch

For physical products that have been purchased but have not yet been dispatched, customers may contact Hello Vastu to request cancellation.

Where cancellation is possible before dispatch, Hello Vastu may cancel the order and process the applicable refund in accordance with the Cancellation & Refund Policy.

Once an order has been dispatched, cancellation may no longer be possible and the matter may instead be handled under the applicable delivery, product and refund provisions.

16. Shipping and Delivery for Services and Digital Content

Consultations, courses and other digital or non-physical services do not require physical shipping.

Consultation scheduling will be handled through the applicable booking process, and digital courses or educational content will be delivered through the applicable online platform.

Any applicable access period, scheduling conditions or service-specific terms will be communicated separately or displayed at the time of purchase.

17. Contact

For questions regarding shipping, delivery or an order, please contact:

Hello Vastu

Email: hellovastu@outlook.com

Please include your name, order number and relevant delivery details so that we can assist you efficiently.

18. Changes to This Policy

Hello Vastu may update this Shipping & Delivery Policy from time to time to reflect changes in our products, shipping arrangements, fulfilment processes, logistics providers, business practices or applicable laws.

The updated version will be published on this page with a revised Last Updated date.

© Hello Vastu. All rights reserved.