Last Updated: 10 September 2026

1. Introduction

Hello Vastu respects your privacy and is committed to protecting the personal information you provide when you use our website, services, courses, consultations and products.

Hello Vastu is the trading/brand name under which these services and products are offered by its proprietor. This Privacy Policy explains what information we may collect, why we collect it, how we use it, when it may be shared, and the choices available to you.

This Privacy Policy applies to your use of the Hello Vastu website and to your interactions with us in connection with Vastu Shastra, Astrology, Numerology, Palmistry and related consultations, online courses, remedies, herbal products, online orders, payments, consultation scheduling and customer enquiries.

By using our website or voluntarily providing information to us, you acknowledge this Privacy Policy.

2. Information We May Collect

Depending on how you interact with Hello Vastu, we may collect information such as:

Personal and Contact Information

• Name
• Email address
• Mobile or telephone number
• Billing or correspondence address
• Shipping address, where applicable
• Information you provide when contacting us

Consultation Information

When you request a consultation, you may voluntarily provide information relevant to the service you have requested, such as:

• Date of birth
• Time of birth
• Place of birth
• Information about your property or premises
• Information about your requirements, concerns or objectives
• Photographs, plans, drawings or other documents that you choose to provide for consultation

Please provide only information that is relevant to the consultation or service you are requesting. You should avoid submitting sensitive personal information unless it is reasonably necessary for the service.

Order and Transaction Information

For purchases of courses, remedies, herbal products or other products, we may collect information required to process the order, including:

• Products or services purchased
• Order details
• Billing information
• Shipping information, where applicable
• Payment status and transaction reference information

Payment details such as card, banking or UPI credentials are processed by the relevant payment service provider and are not ordinarily stored by Hello Vastu.

Technical Information

When you visit our website, certain technical information may be collected automatically by our website or service providers, including:

• IP address
• Browser and device information
• Operating system
• Pages visited
• Approximate usage information
• Cookies and similar technologies
• Information relating to website performance and security

3. How We Use Your Information

We may use the information collected for purposes including:

• Providing and managing consultations
• Understanding your requirements
• Preparing or delivering consultation-related guidance
• Scheduling and managing appointments
• Processing orders and payments
• Delivering courses and educational content
• Processing and delivering remedies or herbal products
• Responding to enquiries and customer-support requests
• Sending service-related communications
• Issuing invoices, receipts and other transaction records
• Maintaining customer and order records
• Improving our website, services and customer experience
• Preventing fraud, misuse or unauthorised activity
• Meeting applicable legal, regulatory and tax obligations
• Communicating important changes relating to our services, policies or transactions

We do not use personal information for purposes unrelated to the purpose for which it was collected except where permitted or required by applicable law.

4. Consultations and Personal Information

Hello Vastu provides guidance based on Vastu Shastra, Astrology, Numerology, Palmistry and related traditional knowledge systems.

Information voluntarily provided during a consultation is used to understand your requirements and provide the requested service.

Some consultation information may be personal in nature. We encourage you to share only information that you consider necessary for the consultation.

Consultation information will not ordinarily be made public or shared with unrelated third parties except where necessary to provide the requested service, where you have authorised such sharing, or where disclosure is required or permitted by applicable law.

5. Payments

Payments made through the Hello Vastu website may be processed by third-party payment service providers such as Razorpay or another payment provider made available on our website.

When you make a payment, the payment provider may collect and process payment-related information in accordance with its own privacy policy and applicable laws.

Hello Vastu may receive transaction-related information such as payment status, transaction reference, order information and other information necessary to confirm and reconcile the transaction.

We do not ordinarily receive or store your complete card number, CVV, UPI PIN, internet-banking password or other payment authentication credentials.

6. Consultation Scheduling and Bookings

Where consultation scheduling is provided through a third-party booking platform, information required to arrange your appointment may be processed through that platform.

This may include your name, email address, phone number, selected consultation type, appointment date and time and information submitted through the booking form.

Third-party booking and calendar services may process this information according to their own privacy policies and applicable terms.

7. Courses and Educational Services

If you purchase or access a Hello Vastu course through our website or an associated learning platform, information necessary to create or maintain your course access may be processed by Hello Vastu and the relevant learning-platform provider.

This may include your name, email address, contact details, course enrolment information and transaction information.

Course access information may be retained for as long as reasonably necessary to provide the course, maintain records and meet applicable legal or contractual obligations.

8. Remedies, Herbal Products and Online Orders

If you purchase remedies, herbal products or other physical products through Hello Vastu, we may collect information necessary to process and fulfil your order.

This may include:

• Name
• Mobile number
• Email address
• Billing address
• Shipping address
• Order details
• Payment and transaction information
• Delivery-related information

Shipping and delivery information may be shared with relevant logistics, courier or fulfilment partners where necessary to deliver your order.

Hello Vastu does not require you to provide medical information merely to purchase a product unless such information is specifically necessary and lawfully requested for a particular service.

Products offered through Hello Vastu should be used according to the product information, instructions and applicable warnings provided with the product.

9. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to:

• Enable essential website functions
• Remember preferences
• Improve website performance
• Understand website usage
• Maintain security
• Improve the customer experience

You may be able to control or restrict cookies through your browser or available website settings. Disabling certain cookies may affect some website functionality.

10. Sharing of Information

Hello Vastu does not sell your personal information.

We may share or provide access to personal information with trusted service providers where reasonably necessary to operate our business and provide services to you.

Depending on the service used, these providers may include:

• Website and e-commerce service providers
• Payment processors
• Booking and scheduling providers
• Course and learning-platform providers
• Email and communication providers
• Cloud, hosting and technology providers
• Shipping and logistics providers
• Professional advisers or service providers, where necessary

Such service providers may process information only as necessary to provide their respective services or as otherwise permitted by applicable law.

We may also disclose information where required to comply with applicable law, legal process, government requirements, fraud prevention, security requirements or protection of our legal rights.

11. Data Security

We take reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure. Therefore, while we take reasonable precautions, we cannot guarantee absolute security of information transmitted through the internet.

You are also responsible for keeping any account credentials, passwords or access information confidential.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining customer and transaction records, resolving disputes, enforcing agreements and complying with applicable legal, tax, accounting and regulatory requirements.

When information is no longer reasonably required, it may be deleted, anonymised or securely disposed of, subject to applicable legal requirements.

13. Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, which may include the ability to:

• Request information about personal data held by us
• Request correction of inaccurate or incomplete information
• Request deletion of personal information where legally applicable
• Withdraw consent where processing is based on consent
• Raise concerns regarding the handling of your personal information
• Exercise other rights available under applicable data-protection laws

To make a privacy-related request, please contact us using the details provided below.

We may need to verify your identity before processing certain requests.

14. Children’s Privacy

Our website and services are not intended to encourage children to provide personal information independently.

Where applicable law requires parental or guardian involvement for the processing of a child's personal data, we will follow the applicable requirements.

If you believe that a child has provided personal information to us in circumstances where it should not have been collected, please contact us.

15. Third-Party Websites and Services

Our website may contain links to third-party websites, platforms or services.

These third-party websites operate independently and may have their own privacy policies, terms and practices. Hello Vastu is not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policy of any third-party service before providing personal information to it.

16. Communications

We may contact you regarding:

• Your orders
• Payments
• Consultations
• Appointment scheduling
• Course access
• Customer support
• Important service or policy updates

Where permitted by applicable law and where you have provided the necessary consent, we may also send information about new services, courses, products or offers.

You may request that we stop sending non-essential promotional communications.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or applicable laws.

When we make changes, the updated version will be published on this page with a revised Last Updated date.

You are encouraged to review this page periodically.

18. Contact and Privacy Requests

If you have any questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact:

Hello Vastu
Email: hellovastu@outlook.com

Please include sufficient information in your request to help us understand and respond to your concern.

19. Applicable Law

This Privacy Policy is intended to be interpreted in accordance with the laws applicable in India, subject to the mandatory rights and protections available to users under applicable law.

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