CANCELLATION & REFUND POLICY
Last Updated: 10 September 2026
1. Introduction
This Cancellation & Refund Policy explains the circumstances in which customers may cancel an order, consultation, course or other purchase made through Hello Vastu and when a refund may be available.
This policy applies to purchases made through the Hello Vastu website, including consultations, courses, remedies, herbal products and other products or services offered through the website, whether provided directly by Hello Vastu or through third-party service providers.
All cancellation and refund requests are subject to this policy and applicable consumer-protection laws.
2. Consultation Services
Consultation services include Vastu Shastra, Astrology, Numerology, Palmistry and integrated or specialised consultations offered by Hello Vastu.
Because consultation appointments involve time being reserved specifically for a customer, cancellation and refund eligibility may depend on whether the consultation has been scheduled, whether the appointment has taken place and how much notice is provided.
3. Cancellation Before Scheduling
If a customer has completed payment for a consultation but has not yet scheduled an appointment, the customer may request cancellation and a refund by contacting Hello Vastu.
The request will be reviewed and, where eligible, the applicable refund will be processed through the original payment method or another appropriate method.
4. Cancellation After Scheduling
Once a consultation appointment has been scheduled, the customer should contact Hello Vastu as early as possible if they are unable to attend.
Where reasonably possible, Hello Vastu may offer a rescheduling option based on available appointment slots.
A refund for a scheduled consultation may not be available where the cancellation is made at short notice or where the appointment has already been reserved and the service provider has been unable to reasonably reallocate that time.
Nothing in this policy limits any refund or other remedy that may be required under applicable law.
5. Missed Appointments
If a customer does not attend a confirmed consultation appointment and does not provide reasonable prior notice, the appointment may be treated as a missed appointment.
Hello Vastu may, at its discretion, offer one rescheduling opportunity subject to availability.
A refund is not ordinarily available for a missed appointment where the consultation time was reserved specifically for the customer, subject to applicable law.
6. Rescheduling
Customers who need to change their consultation appointment should contact Hello Vastu as soon as possible.
Rescheduling is subject to availability and may be offered through the applicable booking system.
Repeated rescheduling requests or failure to attend multiple appointments may be subject to reasonable restrictions.
7. Courses and Digital Content
Courses and other digital educational content purchased through Hello Vastu are non-refundable and non-cancellable once the purchase has been completed, subject to any rights or remedies that cannot lawfully be excluded under applicable law.
Because digital courses and educational content may provide immediate access after purchase, Hello Vastu does not ordinarily offer refunds based on a change of mind, non-use of the course, or failure to complete the course within the access period specified for that particular course.
Courses and other digital educational content purchased through Hello Vastu are non-refundable and non-cancellable once the purchase has been completed, subject to any rights or remedies that cannot lawfully be excluded under applicable law.
Because digital courses and educational content may provide immediate access after purchase, Hello Vastu does not ordinarily offer refunds based on a change of mind, non-use of the course, or failure to complete the course within the access period specified for that particular course.
8. Physical Remedies, Herbal Products and Other Physical Products
Physical remedies, herbal products and other physical products purchased through Hello Vastu are generally non-returnable and non-refundable for change of mind or personal preference, unless a specific product page expressly states otherwise.
However, if a product is received in a damaged, defective, incorrect, spurious or materially different condition from what was ordered or represented, the customer should contact Hello Vastu with the order details and, where appropriate, photographs or other supporting evidence.
Where a return, replacement, refund or other remedy is required under applicable law, Hello Vastu will address the matter in accordance with the applicable legal requirements.
Natural, Seasonal and Edition Variations:
Herbal and other products made from natural ingredients may naturally vary in colour, appearance, texture, consistency, aroma and taste from batch to batch. Such variations may occur due to the natural characteristics of the ingredients, seasonal variations, sourcing and processing, and do not necessarily indicate that the product is defective or unsuitable.
Certain Hello Vastu products may also be offered as seasonal, festival, astrological, annual, special or limited editions. The product itself, including its design, artwork, colours, symbols, materials, composition, configuration, included components or other features, as well as its packaging and presentation, may vary between editions or from the product shown on the website.
Such variations may be made according to the astrological period, planetary positions, season, festival, occasion, annual edition or other product-specific considerations and will not ordinarily be considered grounds for cancellation, return or refund where the product supplied corresponds to the description and edition offered at the time of purchase.
Where a particular product has specific features, components or specifications that are essential to the product description, any material change to those features will be appropriately disclosed where required.
Natural, Seasonal and Edition Variations:
Herbal and other products made from natural ingredients may naturally vary in colour, appearance, texture, consistency, aroma and taste from batch to batch. Such variations may occur due to the natural characteristics of the ingredients, seasonal variations, sourcing and processing, and do not necessarily indicate that the product is defective or unsuitable.
Certain Hello Vastu products may also be offered as seasonal, festival, astrological, annual, special or limited editions. The product itself, including its design, artwork, colours, symbols, materials, composition, configuration, included components or other features, as well as its packaging and presentation, may vary between editions or from the product shown on the website.
Such variations may be made according to the astrological period, planetary positions, season, festival, occasion, annual edition or other product-specific considerations and will not ordinarily be considered grounds for cancellation, return or refund where the product supplied corresponds to the description and edition offered at the time of purchase.
Where a particular product has specific features, components or specifications that are essential to the product description, any material change to those features will be appropriately disclosed where required.
9. Products That Are Not Eligible for Voluntary Return
Products that have been opened, used, tampered with or unsealed may generally not be eligible for voluntary return or refund, particularly where hygiene, safety, product integrity or shelf life is relevant.
Similarly, change-of-mind, personal preference or failure to use a product will not ordinarily constitute grounds for return or refund.
These restrictions do not apply where the product is defective, damaged, incorrect, spurious, materially different from what was advertised or agreed, or where a return, replacement, refund or other remedy is otherwise required under applicable law.
Any product-specific return or cancellation condition displayed on the relevant product page will also apply, subject to applicable law.
Products that have been opened, used, tampered with or unsealed may generally not be eligible for voluntary return or refund, particularly where hygiene, safety, product integrity or shelf life is relevant.
Similarly, change-of-mind, personal preference or failure to use a product will not ordinarily constitute grounds for return or refund.
These restrictions do not apply where the product is defective, damaged, incorrect, spurious, materially different from what was advertised or agreed, or where a return, replacement, refund or other remedy is otherwise required under applicable law.
Any product-specific return or cancellation condition displayed on the relevant product page will also apply, subject to applicable law.
10. Incorrect or Incomplete Delivery Information
Customers are responsible for providing accurate delivery and contact information.
If an order cannot be delivered because of an incorrect or incomplete address, incorrect contact information, failure to accept delivery or other circumstances attributable to the customer, additional delivery charges or other reasonable costs may apply where permitted by law.
Where an order is returned to Hello Vastu for such reasons, the customer should contact us for further assistance.
11. Refunds for Approved Cancellations or Eligible Claims
Where a refund is approved under this policy or is required under applicable law, the applicable refund amount will be determined based on the nature of the purchase and the circumstances of the cancellation, return or claim.
For physical products, where a return is required or approved, the refund will ordinarily be processed after the returned product has been received by Hello Vastu and, where reasonably necessary, inspected or verified.
Refunds will ordinarily be processed through the original payment method or another appropriate method.
The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer or other financial institution and may therefore vary.
Where a refund is approved under this policy or is required under applicable law, the applicable refund amount will be determined based on the nature of the purchase and the circumstances of the cancellation, return or claim.
For physical products, where a return is required or approved, the refund will ordinarily be processed after the returned product has been received by Hello Vastu and, where reasonably necessary, inspected or verified.
Refunds will ordinarily be processed through the original payment method or another appropriate method.
The time taken for the amount to appear in the customer's account may depend on the payment gateway, bank, card issuer or other financial institution and may therefore vary.
12. Taxes and Payment Gateway Charges
All applicable taxes, including GST where applicable, will be charged and accounted for in accordance with applicable law.
Where a cancellation, refund, return or other adjustment affects a tax invoice, Hello Vastu may issue an appropriate credit note or other tax document wherever permitted or required under applicable law.
Any corresponding tax adjustment will be subject to applicable tax, invoicing, accounting and statutory requirements.
Where a payment gateway or financial institution has imposed a transaction charge that is non-refundable and such charge is lawfully deductible, the applicable amount may be treated in accordance with the terms disclosed at the time of purchase and applicable law.
Hello Vastu will not impose or retain any charge that is prohibited by applicable law.
All applicable taxes, including GST where applicable, will be charged and accounted for in accordance with applicable law.
Where a cancellation, refund, return or other adjustment affects a tax invoice, Hello Vastu may issue an appropriate credit note or other tax document wherever permitted or required under applicable law.
Any corresponding tax adjustment will be subject to applicable tax, invoicing, accounting and statutory requirements.
Where a payment gateway or financial institution has imposed a transaction charge that is non-refundable and such charge is lawfully deductible, the applicable amount may be treated in accordance with the terms disclosed at the time of purchase and applicable law.
Hello Vastu will not impose or retain any charge that is prohibited by applicable law.
13. Orders Not Yet Dispatched
For physical products that have been purchased but have not yet been dispatched, a customer may contact Hello Vastu to request cancellation.
Where cancellation is possible before dispatch, Hello Vastu may cancel the order and process the applicable refund.
Once an order has been dispatched, the request will generally be handled under the applicable product, delivery and refund provisions of this policy.
This does not affect any return, replacement, refund or other remedy that may be required under applicable law.
For physical products that have been purchased but have not yet been dispatched, a customer may contact Hello Vastu to request cancellation.
Where cancellation is possible before dispatch, Hello Vastu may cancel the order and process the applicable refund.
Once an order has been dispatched, the request will generally be handled under the applicable product, delivery and refund provisions of this policy.
This does not affect any return, replacement, refund or other remedy that may be required under applicable law.
14. Promotional Offers and Special Purchases
Special offers, promotional purchases, discounted services, bundled products or other promotional arrangements may have specific cancellation or refund conditions disclosed at the time of purchase.
Where such conditions are expressly stated, they will apply subject to applicable law.
15. Refunds and Remedies Required by Law
Nothing in this policy is intended to exclude or restrict any refund, replacement, cancellation right or other remedy that is required under applicable law.
Where a product or service is defective, deficient, spurious, materially different from what was advertised or agreed, or otherwise does not conform to applicable legal requirements, Hello Vastu will address the matter in accordance with applicable law.
Nothing in this policy is intended to exclude or restrict any refund, replacement, cancellation right or other remedy that is required under applicable law.
Where a product or service is defective, deficient, spurious, materially different from what was advertised or agreed, or otherwise does not conform to applicable legal requirements, Hello Vastu will address the matter in accordance with applicable law.
16. How to Request a Cancellation or Refund
To request a cancellation, refund, replacement or other resolution, please contact:
Please include:
- Your name
- Order or transaction details
- Product or service purchased
- Date of purchase
- Reason for the request
- Supporting photographs or documents, where relevant
Providing complete information helps us review and resolve the request efficiently.
17. Review of Requests
Each cancellation, refund, replacement or return request may be reviewed based on the nature of the purchase, the circumstances of the request, the status of the service or order and applicable law.
Hello Vastu may request additional information where reasonably necessary to verify a claim.
18. Changes to This Policy
Hello Vastu may update this Cancellation & Refund Policy from time to time to reflect changes in our products, services, business practices or applicable laws.
The updated version will be published on this page with a revised Last Updated date.
19. Contact
For questions regarding cancellation, refunds, replacements or returns, please contact:
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